RETURN POLICY
You have 7 days from the date you receive your item to initiate a return. For details on how to cancel an order, please refer to our Terms & Conditions.
Eligibility Criteria
We accept returns on all orders, provided they meet the following criteria:
- Pristine Condition:
- Items must be returned in their original packaging, with tags still attached.
- Clothing must be unworn, unwashed, unaltered, undamaged, and in the same condition as received—no marks or signs of wear.
- Your handling of the products must not reduce their commercial value.
- Hygiene Requirements (Bottles & Non-Clothing Products):
- We do not accept returns on bottles unless they are unopened, unused, and with any seals still intact.
- Non-clothing products must also be unopened, unused, and with any seals intact.
- Third-Party Purchases:
- We do not accept returns for apparel or accessories purchased from other retail partners. Please contact the original point of purchase for assistance.
Inspection & Refunds
All items are inspected by our quality assurance team upon receipt. If the above criteria are not met, we cannot issue a refund and will return the items to you at your expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in saleable condition.
- If you receive a damaged, faulty, or incorrect item, please email our customer service team at support@nutrisium.com. We will resolve such issues on a case-by-case basis.
- No Exchanges: We do not offer exchanges. If you need a different size or product, please place a new order and return the original item for a refund.
This policy is offered in addition to your legal rights.
How to Return an Item
To arrange a return, please contact our customer service team at:
Email: support@nutrisium.com
What Happens Once My Item Is Returned?
Once we receive your return, we will process the refund for the returned goods and send you a confirmation email. This typically takes 3–5 working days from the date we receive the returned item.
When Will I Receive My Refund?
Your refund should appear in your account within 5 working days after it is processed. We will send you an email to let you know when it has been initiated.
- If you do not receive your refund and 10 working days have passed since our confirmation email, please contact our Customer Service team at support@nutrisium.com.
Last updated: 07 April 2025
If you have any further questions about returns or refunds, please email us at support@nutrisium.com.